Shipping Policy

Shipping

Motorwise Performance Parts Ships products through Purolator. When your order has shipped from one of our 3 Distribution Centres you will recieve a tracking number with live updates. 

IF YOU ARE SHIPPING TO A PO BOX PLEASE STATE EXACT ADDRESS INCLLUDING PO BOX.

Shipping is Free Canada Wide for most areas, please allow (2-5 Business Days) for your order to arrive. 

Please note that some oversize items or shipments to certain remote locations in Canada in which our Shipping Service Providers do not have easy access too we may charge a extra fee or your order will be cancelled if they are not able to deliver it. For further information or questions please call our Shipping Department at 1-800-774-5891 ext 5.

To return your product, you should e-mail us at info@motorwise.ca or call us at 1-800-774-5891 ext.2 and we will process your return.

You will be responsible for paying for your own shipping costs for returning your item, unless stated otherwise. Shipping costs are non-refundable. There is no restocking fee. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, not damaged or altered in any form. Mounted wheels can not be returned/exchanged under any circumstance. We can not guarantee fitment of wheels if the vehicle is lifted or lowered due to unforeseen variables. Customers only pay for the return shipping cost of the item and the cost of shipping we incurred when sending out the item initially. We will not charge customers restocking fee unlike other companies.

Customers do not pay for the return cost of shipping if the error was our fault.

All Items are sold as-is and the warranty's are provided through the manufacturer's. We are a retailer that only sells these goods, not manufacturer's. However we will assist you in communicating with the manufacturer's. 

Several types of goods are exempt from being returned such as mounted wheels and tires, certian product lines such as Fab Fours. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Call us at 1-800-774-5891 ext.2

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@motorwise.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately clearence items cannot be refunded. Some Sales Items can be returned if some certain conditions are met.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Price Match Policy

We carry hundred’s of thousands of performance parts and accessories always in stock and constantly monitor the market so we have the lowest prices on the market. To be eligible for a price match, customers need to contact us via email at sales@motorwise.ca or by calling us toll free at 1-800-774-5891 extension 2. In order to be eligible for a price match, customers will need to inform us of a few things. First, the item in question for price match must be the same brand/product/model/finish etc. Customers must also provide us with a valid URL link or picture of the advertised product that you are requesting a price match for. 

 

Processing customer orders at the lower match price is done at the discretion of Motorwise Performance Parts and is subject to evaluation using the terms and conditions below. Any price being matched must factor in both the item price and any shipping and handling fees. The retailer being matched with must be an authorized retailer. We will not price match with unauthorized retailers, since we cannot verify if they are credible or not. We will not match rebate, sponsorship and liquidation prices as well as auction and marketplace sites (such as EBay, Amazon, Craigslists, Kijiji, etc.). We also cannot match coupons, promotional offers, employee discounts and membership club stores. Price match discounts cannot be combined with Motorwise Performance Parts ongoing promotional offers. 

 

We cannot price match items that are protected by a minimum advertised pricing policy (doing so would violate your warranty and result in us losing our authorized retailer status). We also reserve the right to not perform a price match against any erroneous price listing. 

 

Please note that as a Canadian retailer we only price match the final price against other Canadian retailers and the product being price matched must be in stock with the competing Canadian business. This is due to ambiguous customs, duties, shipping, and currency conversion fees that cannot be accounted for properly when evaluating an American website.