Return Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, not damaged or altered in any form. Mounted wheels can not be returned/exchanged under any circumstance. We can not guarantee fitment of wheels if the vehicle is lifted or lowered due to unforeseen variables. Customers only pay for the return shipping cost of the item and the cost of shipping we incurred when sending out the item initially. We will not charge customers restocking fee unlike other companies.

All Items are sold as-is and the warranty's are provided through the manufacturer's. We are a retailer that only sells these goods, not manufacturer's.  

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@motorwise.ca.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at karan@motorwise.ca 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 

Shipping

Motorwise Performance Parts Ships products through Purolator or Canada Post. When your order has shipped from one of our 3 Distribution Centres you will recieve a tracking number with live updates. 

Shipping is Free Canada Wide for most areas, please allow (2-5 Business Days) for your order to arrive. 

Please note that some oversize items or shipments to certain remote locations in Canada in which our Shipping Service Providers do not have easy access too we may charge a extra fee or your order will be cancelled if they are not able to deliver it. For further information or questions please call our Shipping Department at 1-800-774-5891 ext 5.

To return your product, you should e-mail us at info@motorwise.ca or call us at 1-800-774-5891 ext.2 and we will process your return.

You will be responsible for paying for your own shipping costs for returning your item, unless stated otherwise. Shipping costs are non-refundable. There is no restocking fee. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.